Returns
This page gives basic information on how to return your filter should you find a problem with your delivered items.
Unfortunately, the delivery or ordering process doesn't always go to plan, so your filter may be damaged in transit, or an incorrect order may have been placed. Things happen. So, how can you return the filter, or how do you inform us that there is a problem? The following information should answer your questions. We have included a link to our full Terms & Conditions page, should you require more details.
Please check your goods immediately upon receipt
All packages should be checked to ensure that the contents are complete, as we must be notified within 48 hours of anything that is missing or damaged. Otherwise, replacement parts may be subject to our standard delivery charges, and refunds may not be possible.
Returns: You are covered by statutory distance selling regulations. If you change your mind, once your order has been delivered, then you can request a return RMA authorisation number by downloading and emailing this PDF form or completing and submitting the form below online. Goods should be unused. Once an authorisation number has been received, please pack securely and send in the original packaging to the address given to you using a secure tracked method of delivery, as refunds can only be issued when received safely.