Shipping policy

We have tried to make ordering, from this website, as easy as possible and we aim to accommodate your needs. Goods are normally dispatched within 2 working days, depending on time of year and stock availability, and the most suited method of delivery is chosen according to the products ordered, your delivery location and the weight of goods.

New Customers: You can purchase products online and select your method of payment at the secure checkout. You can also place orders by contacting us by phone or email to order products on a proforma basis, pay by credit/debit card or arrange to make payment by cheque or bank transfer. Companies and contractors that will be ordering on a regular basis can discuss setting up a credit account. To do this, please call us on +44 (0)1673 895130 or via our Contact Us page.

Proforma: If you prefer, you can request a proforma invoice and pay by credit/debit card, cheque, BACS or intra-account transfer. Funds must be cleared prior to the dispatch of goods.

Setting up an account: If you are a registered company, you can set up a credit account by contacting us and requesting an application form. This form requires your company details and the details of two companies whom we may contact to request a credit reference.

Account Holders: Once you have an account, you can contact us with details of your order, which must include a PON (Purchase Order Number). We will send you order confirmation & price together with delivery information if necessary. Payment will be required prior to the end of your credit period as agreed by us (normally 30 days). Payment can be by credit/debit card, cheque or by BACS as above (Proforma). If you would prefer orders can be placed directly via the website with just the completion of a Purchase Order number however you will need to inform us if this is an option you would like so that your account can be changed.

Despatch: Despatch is normally made within 2 working days of your order being received but this may change at busy times of the year, for special orders and depending on stock availability. You can choose Priority Despatch when placing your order, if delivery is urgent, for a small additional charge. Confirmation emails will be sent once your item is ready for despatch and is en-route.

Delivery fees are set according to the type of product ordered, weight, delivery method and your delivery area.

Please note that due to the size and nature of many of our products, delivery is not generally made by an economy courier and delivery prices can rise quite sharply for Highlands, Islands and Ireland. The delivery charge includes a small handling charge to cover packaging and administration. If you have any questions regarding deliveries and charges, then please do not hesitate to contact us. PLEASE NOTE THAT VAT WILL BE LEVIED ON HANDLING AND DELIVERY CHARGES.

Please check your goods immediately upon receipt

Upon arrival, all packages must be checked, to ensure that contents are complete and not damaged.  If anything is missing or damaged we must be notified within 48 hours, otherwise replacement parts may be subject to our standard delivery charges and refunds may not be possible as couriers will only accept claims made for damaged or lost items if made within 48 hours of delivery.